Terms of Service

1. Service Description

[PLACEHOLDER — update before launch] Pollen ("the Service", "we", "us") is an AI brand visibility tracking platform that monitors how your brand appears in responses from AI language models including ChatGPT, Google Gemini, Claude, Perplexity, Grok, and DeepSeek.

By accessing or using the Service, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. User Obligations

[PLACEHOLDER — update before launch] By using Pollen, you agree to:

• Provide accurate and complete information when creating your account
• Use the Service only for lawful purposes and in compliance with these Terms
• Not attempt to reverse-engineer, decompile, or otherwise extract source code from the Service
• Not use the Service to monitor brands you do not have rights to track
• Not abuse, overload, or attempt to circumvent rate limits or usage restrictions
• Keep your account credentials secure and notify us immediately of any unauthorized access

You are responsible for all activity that occurs under your account.

3. Payment Terms

[PLACEHOLDER — update before launch] Pollen offers both free and paid subscription tiers.

• Paid plans are billed on a monthly or annual basis, charged in advance.
• All payments are processed securely. We do not store payment card information.
• Subscriptions automatically renew unless cancelled before the renewal date.
• Refunds are considered on a case-by-case basis. Contact support for refund requests.
• We reserve the right to change pricing with 30 days' notice to existing subscribers.

4. Intellectual Property

[PLACEHOLDER — update before launch] All content, features, and functionality of the Service — including but not limited to software, text, graphics, and the Pollen Score algorithm — are owned by Pollen and protected by applicable intellectual property laws.

You retain ownership of the brand data and content you provide. By using the Service, you grant Pollen a limited license to process your data to provide the Service.

5. Limitation of Liability

[PLACEHOLDER — update before launch] TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, POLLEN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL.

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:

• The Service will be uninterrupted or error-free
• AI model responses or visibility scores are accurate or complete
• Results from third-party AI models will remain consistent over time

6. Termination

[PLACEHOLDER — update before launch] Either party may terminate the agreement at any time. You may cancel your account through the Settings page. We reserve the right to suspend or terminate accounts that violate these Terms.

Upon termination, your access to the Service will cease and your data will be handled in accordance with our Privacy Policy.

7. Governing Law

[PLACEHOLDER — update before launch] These Terms shall be governed by and construed in accordance with the laws of [PLACEHOLDER: jurisdiction], without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be resolved exclusively in the courts of [PLACEHOLDER: jurisdiction].

8. Changes to Terms

[PLACEHOLDER — update before launch] We reserve the right to update these Terms at any time. Material changes will be communicated via email or a prominent notice in the Service. Continued use of the Service after changes constitutes acceptance of the updated Terms.

9. Contact

[PLACEHOLDER — update before launch] For questions about these Terms, contact us at: